by jbandz, March 20, 2008

Ordered the Schwinn 112 exercise bike. Item delivered in 2 days and works great. Several email notifications from site kept me up to date. Good communications.

 I would shop here again

by blc001, March 15, 2008

After buying tennis racket strings at Dick's today, I left the racket there to be stringed as expected. However, when I got home I received a call saying that since I "had not paid" for the strings, the racket could not be stringed. I was quite surprised since I had definitely paid for the strings and I still had my receipt. What most surprised and angered me was that when I called back to tell them I had paid, the manager hung up on me without apologizing. Whatever happened to customer service and satisfaction? Dick's Sporting Goods' customer service is appalling.

 I would not shop here again

by gr8tobemom, March 6, 2008

Great way to buy sporting goods! They have nice selection online. They had fast delivery. Definitely would do again. It's easy to navigate too.

 I would shop here again

by stillflabby, January 22, 2008

Ordered a bowflex from Dick's. Come's in 5 boxes. 2 of the 5 boxes cancelled at shipping time. The other 3 show up. Customer Services says, 'we don't know what happened, we'll notify the warehouse'. Long story short, 5 calls later, they still don't know anything and haven't heard from this mythical "warehouse". Finally, the say let's pick up the 3 boxes delivered and just reorder. Stupid concept but I agree since they can't stick finger in butt. I gripe enough that they "request" a 10% savings on the reorder (not garaunteed though!). Our CS girl says they see that this item is in stock and it should ship next day. I get an e-mail that this item has been back ordered! Next call to CS says, 'we don't know what happened'. Well duh! I don't think they care much about supporting their customers. Wait till I spread this all over the web....

 I would not shop here again

by joeyknoxville, January 22, 2008

My wife and I received a gift certificate from a friend and learned quickly that it was for the online store only...the gift certificate was for an amount that was large enough that we didn't spend it all in one shopping "trip". After placing two orders     Read full review...

 I would not shop here again

by mothershopper, January 11, 2008

Worst shopping experience of my life. On or around Dec 18th I ordered two sleds for my daughters for Christmas. On Dec 20th I got an email confirmation stating they items shipped...but a note on the bottom indicated it may take 14 to 21 days. I     Read full review...

 I would not shop here again

by yllus, December 28, 2007

The value at Dick's Sporting Goods isn't attitude, but good deals, as long as YOU know what you're doing. I saw a 9ft, 9wt fly rod. It looked like the start of a solid striped bass kit. The problem? The salesman tried to sell me a 6wt reel--certainly no     Read full review...

 I would not shop here again

by simsgrrl, December 27, 2007

I ordered a skateboard for my nephew for XMAS on 12/12. Supposedly it was shipped out on 12/15 and my credit card was charged. On 12/20, I called customer service because I had not received the skateboard. I was assured that it had gone out and I would     Read full review...

 I would not shop here again

by ewcstats, December 5, 2007

I had to place four different orders through Dicks. Each time the Website and phone operator claimed the items were in stock. Each time I receieved an email saying they were on back order. Customer Service did not want to do anything to fix the problem. They are basically using false advertising, promising leaving the warehouse in 1-2 days with free shipping as a way to bait customers. I am reporting them to the better business bureau.

 I would not shop here again

by tenjoh, November 21, 2007

Overall impression: not recommended, for the reasons stated under summary below. Note that this review is for the online store only. WEBSITE: B Layout is pretty standard from what I've seen of similar types of stores. Search works like it should     Read full review...

 I would not shop here again

by clark_kent, October 20, 2007

After receiving an incorrect jacket via an online order, promptly contacted Dick's by phone and mailed letter. They pledged to get me the correct one and send it to me. More than 5 weeks later, have not received the jacket, though repeated calls and emails have resulted in Dick's personnel telling me that they are still vigilantly making checks with their warehouse! Ultimately received a refund.

 I would not shop here again

by mfarouet, October 4, 2007

Bought a bicycle for our son. Four months later, he's riding it down the block and the front wheel falls off!!!! Tried to return it and were told basically, "Too bad, wheels fall off bicycles all the time. Past the ninety days. Not our problem." Nor did their national customer service seem to care. I've been riding bikes for over fifty years and known lots of riders and have never seen a wheel come off like this. Never!!!! What kind of store sells bikes to kids knowing that the wheels come off "all the time." Frightening. Wish I had read the reviews on how bad this store can be. I love my child and as a protest neither I nor any of my friends or relatives will ever shop at this place unless they change their corporate responsibility policies. If selling products that could hospitalize your child doesn't bother them, maybe a reduced bottom line might get their attention.

 I would not shop here again

by itsmejs, July 29, 2007

We ordered an Epic 800 MX Treadmill online from Dick's Sporting Goods web site. First, the delivery company Dick's uses was not the greatest. On the week of delivery they give me a day they would deliver with a time of between 10am & 2pm. On the day     Read full review...

 I would not shop here again

by jeremy24, July 16, 2007

Very slow delivery. Uncaring customer service reps. Would rather cancel my order than help find a solution. Item said in stock, the truth is it comes from the manufacture and they don't know anything about the products or their location. Would also be nice to know that an item is an online exclusive.

 I would not shop here again

by huda8, May 11, 2007

Avoid shopping at Dick's... Add 2 days shipping to any order even it you chose overnight shipping. It takes 2 days for any product to leave the warehouse according the customer service. I have yet to receive my order that I paid 3 days shipping for 5 days after the order was placed. It took 2 days for the order to be processed that was placed in the morning. I called customer service and was basically told it would be 3 days shipping but took 2 days to ship. To the customer that looks like 5-7 days shipping not 3-5.

 I would not shop here again

by dicksiskooked, May 9, 2007

Poor customer service, lack of interest- poor business sense!! <br> <br> I ordered a exercise bike, it arrived in a timely fashion but when I assembled it- the bike was defective. I called to tell customer service, customer service assured me they would issue a call tag and get it picked up. <br> <br> This dragged on for 10 days! I would call every day, sometimes 3 or 4 times a day and every rep I would talk to would give me a different answer. I got so furious I called the corporate office, could't get anyone- I sent a nasty gram via fax and finally got a response. they claim my bike will be picked up- but at this point I do not trust them. I have contacted the BBB and filed a dispute with my credit card company, NEVER buy from them!! I am so emotionally drained from this whole mess. I have spent 23 hours trying to get this darned bike taken away and my account credited.

 I would not shop here again

by colascdave, May 6, 2007

I was overcharged for shipping on an order where I used a gift card and charged the balance to a credit card. The item description screamed "Free Shipping & Free Return Shipping." However, when I added it to my shopping cart a shipping charge was included. I called customer service and they said don't worry about it because the shipping charge would be deducted when I complete the transaction. WRONG! I foolishly completed the order and had to call their inept customer service yet again. They did credit the amount back - TO THE GIFT CARD! They refuse to transfer the credit to my credit card from which the overcharge was originally paid. In short, they turn their screw-up to their own advantage by requiring me to make another purchase from them in order to liquidate the gift card balance. <br> <br> From the looks of their ratings, this unmitigated audacity is very myopic and will cost them dearly in the long run. I recommend everyone avoid Dick's Sporting Goods.

 I would not shop here again

by skipsmith21, April 28, 2007

I shopped on-line a Dick's about 6 months ago. <br> DON'T DO ON-LINE BUSINESS WITH THIS COMPANY "DICK'S SPORTING GOODS)!!! BEWARE!!! <br> <br> They allowed my credit card to be used by a thief to purchase a on-line gift certificate they they emailed to the person and refused to cancel after I noticed the fraudulent charges to my account the following day!!! THEY WOULDN'T CANCEL THE CHARGES OR CANCEL THE CERTIFICATE FOR $200.00. Don't be surprised if someone at Dick's uses your credit card information at some point to buy personal stuff... Good Luck!

 I would not shop here again

by stactom, April 27, 2007

Preliminary Remarks The online world changes rapidly and a buyer should consider that when reading comments about online stores. If you are reading this review and are seriously considering ordering merchandise from Dick’s Sporting Good     Read full review...

 I would not shop here again

by johnfromohio, April 24, 2007

I would like to write that my experience with dicks was alright..There shipping time was excellent but there sales staff couldn&#146t answer one simple question of mine..Does it come with a backboard pad. Nobody knew.. They were even going to call me back and let me know..But it never happened..any WHO it was an Item: 2096891 <br> Description: Hydra Rib 885544 H-Frame Acrylic 54 Inch In Ground Basketball System <br> Quantity: 1 @ $1359.99 <br> I order it on a Friday got delivered the next Friday with no scratches dents or any other physical evident of damage..O and it didn&#146t come with a backboard pad and I had to order it separate..all in all I would shop there again. <br> And my little nephews and my daughter love the hoop..Lots of concrete and digging lol.. John <br>

 I would shop here again

by julx3, March 7, 2007

It seems that people only write reviews when something goes wrong, I made a purchase on 2/28/07, on my order confirmation it stated that my order would ship with in 2 business days, I selected free shipping and I would receive in 6 to 10 business days, 3/1/07 I received confirmation that the item was located in the warehouse, 3/2/07 I received an email that my items had shipped, 3/6/07 I received the items. <br> In 4 business days I received my purchase.

 I would shop here again