My friend is having problems with Windows Explorer failing. After all startup programs load when starting Windows ME, he gets a dialog box that says:
"Explorer has caused an error in 4083708168.TMP. Explorer will now close"
After closing the dialog box, the desktop and taskbar disappear and the system just hangs in a frozen state.
The file 4083708168.TMP is in the C:\WINDOWS\TEMP folder and there is a faultlog text file next to it with the following information:
Date 06/17/2004 Time 15:57
EXPLORER caused an invalid page fault in
module ~4083708168.TMP at 0187:02d13a6a.
Registers:
EAX=00000000 CS=0187 EIP=02d13a6a EFLGS=00010202
EBX=00000000 SS=018f ESP=02fdfee8 EBP=02d753ec
ECX=02d753d8 DS=018f ESI=02d753d8 FS=2aa7
EDX=dc64f840 ES=018f EDI=02d753d8 GS=0000
Bytes at CS:EIP:
8b 48 0c 33 db 85 c9 0f 86 91 00 00 00 55 56 33
Stack dump:
40d21f56 00000000 02d14769 81955540 02e90f60 02fdff98 8192e8a0 40d21f56 6f626973 02316f63 02fdff2c bff6b8dc bff641cf bffbb490 bff6b8f7 bffbb490
He uses many spyware programs, some of which have the ability to change the registry.
Spybot: Search&Destroy, Zxleaner, and Ad-aware 6.0
Software that changes registry: Registry Mechanic, Ace utilities, and Registry optimizer
Windows functions normally as long as he doesn't close the initial error dialog box but leaving the box running in the background is cumbersome and uses up memory. Can someone help me find out what's wrong and how to correct this error and also if any of the anti-spyware programs may have contributed to this error?
Vin Nistelrooy
vinnistelrooy@yahoo.com
