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Can't view web pages
Glen

07/16/02
My brother has been playing around with my computer and now I can't access the web. I think he messed around with the control panel or something. Anyway, my computer connect's but doesn't view any web pages. I'm using Dial-Up by the way. I have spen't hours trying to fix this and it's driving me crazy. Any suggestions on how to fix this would be greatly appreciated.
Steve

07/16/02
could you tell us if the whole web can't be accessed or only no pages viewed... for example.. do things like icq or outlook express work properly? if they do (or anyway) try reinstalling the browser beore changing too much settings in your control panel...
Glen

07/17/02
No nothing that needs a connection works. I've tried MSN and Bearshare and it doesn't work. Also, on the bottom of the web browser it shows this message, res://c:\windows\system\shdoclc.dll/dnserror.htm. I've looked everywhere on the web and found that others have this problem but knowone found a way to fix this. If anyone can solve this problem it's you guys, so help me out please.
Glen

07/17/02
NO nothing work's that has to do with a connection. I've tried MSN and Bearshare. Also, this message pops up on the bottom of the browser, res://C:\windows\system\shdoclc.dll/dnserror.htm.
dan

07/16/02
if nothing works how the hell did u post that note up i mean like it takes time to find a website like this and res://C:\windows\system\shdoclc.dll/dnserror.htm is your local page which means when ur not connected to the internet that page pops up and also when you typed a improper url, my assumption is that there is something wrong with the isp (internet service provider) i use aol (very crapy) and it happens all the time msn tells me im not on the internet but aol is still connected another assumption is that there is something wrong with the proxy maybe ur brother enabled it or something. im not sure if i can help u have to tell me more about the problem
Glen

07/17/02
I'm using another computer to post this and the
ISP isn't the problem, and the proxy is
disabled.
Steve

07/18/02
did you check if the dns servers are correct?
Glen

07/18/02
hmm, how do I check the dns servers. I'm pretty sure it's set automaticly.
Steve

07/19/02
my god now i hope there'll be no mistakes in my rtanslation because i have no english windows...
go to My Computer and there to the folder where your connection are contained... its DFÜ Network on mine but i don't think you hve an ü at your computer, have u? in there you choose the shortcut for the connection you use.. (maybe you have only one so it's quite simple. righklick and choose properties or prefernces or something like that (think the last line) the open window should have 4 pages... klick on Servertypes which should be the second and there'll be a button TCP/IP Preferences/Properties.. voile here you find dns...

well i know pretty bad description but not too simple for me.. maybe someonelse coould tell you the way if you can't get along with my desription

Andy

09/12/02
I have this same error message, it is not an ISP issue or a browser issue, I've debugged those. shdoclc.dll is a windows shell file. I've found what looks like a possible fix on a German or Swiss site, http://www.misitio.ch/cgi-bin/mb/data/752.shtml, but am having trouble with translation
ab
scapeco@tm.net.my
09/14/02
Can't view my own web pages
i can see any website except my own
http://members.lycos.nl/abvanpeer/
what might be the reason?
Andrew

09/16/02
I'm trying to help out a friend and he is having the same error. I can ping out to the dns servers but nothing will resolve. I just get the shdoclc.dll error. I can ping the machine and it can ping out but nothing else works. wtf...
neil
neilkeen@tiscali.co.uk
09/17/02
im having the same problem it shows im online but cant access any sights or oulook,icq etc

i have tried everything too and cant get it too work please help

rj
rjuarez@houston.rr.com
09/18/02
Same problem here for 3 days! AGGRAVATING!! Keep getting dnserror.htm on windows/systemshdoc

outlook sloww! to send.

What's up y'all?

Robert Perry

09/18/02
Same problem here. I wonder if it is some kind of virus. Also, in case anyone is wondering, I am using another computer at the momment. (WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm)
ivorywind

09/19/02
I too am having the same problem, and I haven't found a solution yet, but to reformat computer, but can't do that yet, since I have lent out some of the cd's that I need to do this.
But I can tell people what caused mine, my son installed the latest Kazaa program, and after he uninstalled it (because of all the popup ads) we haven't been able to connect to the internet since.
tingmeister

09/19/02
Me too. Got a PC brought in to the workshop. Connects OK, can ping ip addresses, try to ping a domain name I get 'Unknown Host'.

Started about a week ago. Tried everything !

tingmeister

09/19/02
FIXED MINE !! :o)

http://www.reidinternet.co.uk/ca/getaol2.htm

Section 8. The PC I'd been given had AOL on it (never mind !!). Following those instructions kicked the web back to life.

If the AOL bit isn't applicable to you guys then it could be the winsock2 key that is causing the trouble.

Good luck.

Jaimie
jestagg@tampabay.rr.com
10/21/02
I am getting the same message SHDOCLC.DLL/dnserror. Started when I uninstalled Kazaa. I can ping 64.58.79.230, but not yahoo.com. I uninstalled IE and reinstalled. Still no connecting. I am on a cable modem which is always on. All those settings are correct. Any ideas??
Bill
usszoo@tampabay.rr.com
11/04/02
I am having the same problem, please help, I really don't want to have to reinstall windows.

Thanks

Vincent

11/05/02
I have the same --ing problem! I'm sick of that, it's not the first time.
trampass

11/09/02
I've just tripped over your problem. Try going to internet option/connections/Lan settings and open(untick) the proxy server boxes. With luck that should override the system and allow you to get on to the net. It worked for me and my system then reset itself.
Good luck.
Andy
amiltz@earthlink.net
11/17/02
I too am having the same problem but only with IE 6.0 I get the shdoclc.dll error I don't usually use IE so I am not sure what set ift off but try using an IE shell like netcaptor or a free one like Avant previously Gorilla or Mozilla all of those work fine for me, I have tried replacing the dll but I get entry point not found unable to register, I think it is because that dll auto registers, also reinstalling IE didn't work either if there are any other suggestions let me know.
ConFooz3d

12/10/02
i had this problem i just cleared all the protocalls and adapters in "network" under control pannel and reinstalled them and it worked fine again
CK

12/12/02
I had this problem. I went through all of these forum type pages with my nokia communicator trying to get a fix! The URL below did help me fix the problem, so thanks to whoever posted it. Ignore the AOL references, most importantly make sure you make a copy of your regedit deletion when you come to do that part (Export to a floppy or something).

Good luck all.

http://www.reidinternet.co.uk/ca/getaol2.htm

Ben
want2play@ec.rr.com
12/31/02
I have trouble with the shdoclc.dll file but of a different nature. I have internet conn. no dns errors, am on a cable conn.(roadrunner). My problem manifests itself via shdoclc.dll coming up in my virus protection. The actual file- C:\windows\system\shdoclc.dll- comes up as a virus (i use ontrack fix-it utilities). I clean (& have removed before), then run my virus scanner and all is clear. Later it will show up again (virus detected) & is when i click arbitrarily in my files on my computer. Have reformatted system with a ghost speedloader which was a clean load. ANY THOUGHTS..
Richard

01/17/03
Got the same problem. IE5.5 gets this error. Netscape says there might be a proxy problem. YM simply does not connect. Can ping remote sites.

Reloaded the SOCKS files - no help.

Tried to reload IE but setup could not find download sites info. online.

Verizon online help says disable DNS in the TCPIP Adapter and if that doesn't work, reload TCPIP.

Will try http://www.reidinternet.co.uk/ca/getaol2.htm as it seems to be helpful.

David

01/22/03
I'll bet everyone of you with this problem is (or was) using "iMesh." The corrupting software is called CommonName, and it is downloaded "free" with iMesh. The idea of "CommonName" is that instead of typing "www.ford.com" to visit Ford Motor company, you just type "ford" and CommonName sends you to the closest company that sells Fords--and gets paid for it. So now that you know the problem, the only valid solution is re-installing a non-corrupted version of shdoclc.dll. If you delete CommonName, you are in even worse trouble, because it will delete the file completely, not just corrupt it. ONLY KNOWN SOLUTION, RE-INSTALL Internet Explorer! In the list of "okay's" you agreed to in installing iMesh, you agreed it was okay to monkey with your system. This dispicable act was both LEGAL, and AGREED to. (Nothing in life--including iMesh--is free!)
trejo

01/24/03
Can't view hp and 3com
I have quite the same problem...I can view almost every web page except www.hp.com and www.3com.com...This think does not happen all the time...it is temporarely...Can anyone tell me if he has the same problem and what to do?
Is it possible because of a software,trojan or virus,the hp not allowing me to access its web pages?
prince
nicecarter5@aol.com
02/25/03
my aol browser wont open any web page how can i fix it
Bean

02/27/03
Re-Installing Windows DOSENT HELP the same error: (WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm)
Bill Ball
billb_msn@msn.com
03/08/03
I was getting "Can't display page. DNS error" message and the properties of this page showed res://c:\windows\system\shdoclc.dll/dnserror.htm. I could refresh the page and it would then show OK. In my case it was being caused by a download application called Red Swoosh. Uninstalled it and everything is back to normal. Check your task list to see if anything unexpected is there. My son had downloaded a game patch and the download site (IGN) used this application.
Bert
bert-kramer@planet.nl
03/10/03
http://www.reidinternet.co.uk/ca/getaol2.htm

I used this solution and the problem of
res://c:\windows\system\shdoclc.dll/dnserror.htm was totally gone. Problem was there after a
virus infection by MSN traffic. The owner of the PC did not updated his NAV version correctly so that virusses came in by the backdoor of MSN.

Fred
fred@email.sc
03/13/03
FIXED after refering to
http://www.reidinternet.co.uk/ca/getaol2.htm.
First i swiched from dial up to LAN but it did not fix the problem. Reinstalling windows did not fix the problem. reinstalling IE still did not fix. Refer to http://www.reidinternet.co.uk/ca/getaol2.htm section 8 for the "res//c:windows/system/shdoclc.dll/dnserror.htm" error.
Wisevirgin
jonesr@buyersonline.com
03/23/03
Yes, I remember that crappy "res//c:windows/system/shdoclc.dll/dnserror.htm" error! The one that racks my brain for days!

These tips I have found after countless hours invested myself finding what works with little much to find on the Web about this..

I've fixed four or five machines like this before and it's been a challenge. I love a challenge because I am not a quitter.

One machine I fixed like this after re-installing Win98 CD UPGRADE and not the FULL version. Upgrade version of Windows re-writes all the files over. And yes, do it with a DOS boot (floppy disk) ONLY! This is the way it fully cleans up all the files.

I fixed one machine before like this by uninstalling Dial-Up Networking and all the Network protocals and re-installing per instructions found on the web.

I fixed one machine by deleting all the VXD and Winsock entries per Microsoft's website here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;241344
This method worked for me best.

I fixed another machine like this by zapping out the hard drive, re-format, and install Windows the cowardly way. Hee hee, yep we all have to do it some time.

Richard Jones

Wisevirgin
jonesr@buyersonline.com
03/23/03
Oh, yes... I forgot something to say else...

This type of error is usually found on machines with traces of multiple free internets and those who have a lot of spyware in the registry. Something about different free internet software CDs installed and tried, they cancel themselves out and choke Winsock, is my theory.

Of course different ISP CDs installed, cookies, internet accelorators and spyware together combined have something to do with it, but if you find a proxy in the Dial-Up Properties, it is almost certain you have a spyware choking your VXDs and Winsock for you to see webpages. I even tried a free spyware remover such as Ad-Aware, but not updated, maybe that would have helped because this last one I am fixing now had the new version to the Internet Accelerator NETSETTER. If it is not updated spyware will still rule over that proxy setting no matter how many times I unchecked it. and rebooted.

Richard Jones
Discerner Electronics

Wisevirgin
jonesr@buyersonline.com
03/23/03
PS Oh, yes... I forgot something else and more to say...

I even re-installed Internet Explorer for each machine and this does NOT usually fix this type of problem.

Deleting the registry keys regarding Winsock and VXD works best, but you must re-install DUN (Dial-Up Networking) AND... Microsoft for Networks Client, Dial-up Adapter, and TCP/IP afterwards.

Here they are, those precious registry keys...

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\AFVXD
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\DHCP
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\MSTCP
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Winsock2
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMM_Files

PS If this helped, please take the time to thank me. So many people need help from those experienced thus saving them lots of headache. If you drop me a email saying thanks, maybe I'd might post more tips here on this website from what you share.

Richard Jones
Discerner Electronics

Bo

03/24/03
I removed ALL the items from my Network properties window, restarted the computer in safe mode, reinstalled Client for Microsoft Networks in the Network properties window, rebooted in normal mode, and then Windows detected my NIC card, installed it and then I had to reinstall Client for Microsoft Networks AGAIN because it wasn't there. Then the whole shebang worked!!
Rob

03/28/03
I had this problem once and here's how i fixed it. After some research on an error i was getting from norton which i though was not related to the connection problem i found out that there is a file that is installed with certain p2p progs, it's called NEWDOT or something so i seached for it and i think it was in the prog files folder and then there was an uninstall option in the folder so i uninstalled it and gone was the problem.
sean

04/06/03
i keep gettin res://c:\windows\system\shdoclc.dll/dnserror.htm after im on the net for bout 20 mins. i drives me nuttz. it doesnt affect my msn messneger but it affects me opening any websites.

pls
pls
pls

someone help me before i throw my pc out the window

celi

04/10/03
Hi, I have XP Pro, IE6 w. SP1 (Q329802, Q810847, Q813951, Q305217 fixes added), and am having the same shdoclc.dll\dnserror.htm when trying to access secure websites (log in to view credit card, etc., but no problem w. hotmail). I have tried all the fixes listed above (never had AOL or a DUN, I connect thru high speed cable modem set through a LAN to Comcast).
Nothing has worked! I have searched everywhere for different posts to no avail...
please,any other suggestions out there???
celi

04/12/03
Problem Fixed!

I set my Local Security Settings (Run secpol.msc) in
"System cryptography: Use Fips compliant
algorithism..." to Disable

(had been enabled but don't remember changing from default setting of disabled). Now everything works great.
Only question, what exactly does this setting do? Are my security settings now too low?

Sue

04/14/03
I'm having a somewhat similar problem, I can access web pages but ad banners come through as page not found errors. When I right click on the ad, I'm getting this:
res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/navcancl.htm
Any idea what this is and how to fix it? Not that I LIKE ad banners, I'm just getting real tired of seeing the page not found errors.
JJ

04/14/03
Just re-install your browser and if your running win98 and ie6 good luck I would uninstall ie6 and install ie5.5 and you will be set. Netscape will work when ie wont
Phil
phildemi@blueyonder.co.uk
04/15/03
Had this problem myself, on 3-4 occasions, found this to be the best way to sort it. --
Page Cannot Be Displayed, DNS errors, etc are often accompanied by these URLs.

If you are unable to browse any web pages, but can get your email, you probably need to rebuild Winsock (Windows Sockets).

This has also been known to resolve issues with invalid page faults in RPCRT4.DLL

Delete the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock and \Winsock2 keys from the registry. (Start, Run, Regedit, Find, winsock)

Go into Add/Remove Programs, Windows Setup. Select Communications and hit Details.

Uncheck Dial-Up Networking. Close out. Restart.

Go back in and check it again. Restart.

--

The Navigation Cancelled errors typically are caused by corruption of TCP/IP.

Remove it from the Network Configuration by right-clicking My Network Places (Control Panel) and hitting Properties, then selecting anything including "TCP/IP" and hitting Remove.

Close out and restart.

Go back in and click Add. Select Protocol and click Add. Select Microsoft of the

manufacturer and TCP/IP as the protocol. Click OK.

Close out and restart.

Above works easy for Win 9x & Me. Similar with Win2k, firstly delete winsock(&32) thru regedit, & go thru Dial Up Net properties, Options, etc & remove TCP/IP, & close out, re-start.

Go thru to properties agn & re-install.

Hope this helps & fwd to your pals with the problem/solution!

All the best

Phil

Morace

04/18/03
Try Going Here
http://cexx.org/lspfix.htm

Small program that Fixes Winsock errors, Should solve the problem, fits on a floppy disk.

Also try downloading "Spybot-Search and Destroy", when removing adverts and spyware. Has a Fix to safely remove commonName without this problem occuring.

Hope this helps..

Morace
Morace_atkins@hotmail.com
04/29/03
In update to my last posting i've been having some trouble lately with spyware removal even using spybot, the same old error(WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm)

But managed to solve the problem with the winsock error by using these

For WinXP
http://members.shaw.ca/techcd/WinsockXPFix.exe

For Win98, WinMe
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html

Both these programs solved the problem straightaway, they replace the corrupted winsock values, I promise you that they both work with no hassle, have tried both!

hrozena
hepkerozema@home.nl
05/18/03
SHDOCLC.DLL/dnserror.htm
to solve the problem
WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm

the solution is
For Win98, WinMe
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
works briljant
thanks

MP Computers
mp0808@bellsouth.net
05/20/03
I have been working on a customer's computer that has had an old version of AOL previously installed. The AOL software was uninstalled and the customer is now using Earthlink for his ISP.

He is using Windows 95 on a laptop. He can make the connection to his ISP, but cannot view any Web pages. He is receiving the following message in the status area of the IE 5.5 Web browser:

res://c:\windows\system\shdoclc.dll/dnserror.htm

I reinstalled Winsock2 from the setup file at
http://www.microsoft.com/windows95/downloads/contents/WUAdminTools/S_WUNetworkingTools/W95Sockets2/Default.asp

Make sure to read the release notes!!

I hope this helps others facing similar problems. Everything is working fine now - this was a challenging problem to solve!!

Max Pavlovsky
MP Computers

wanda

05/27/03
everytime i try to open a web page by aol it opens with yahoo instead? Why is it doing this
Richard Jones

05/27/03
Contributing more info concerning this techincal issue. See my articles posted above.

Another interesting thing discovered with this kind of error, is that the "page not found" error only means you can NOT see any of the other websites from a computer with this type of error, but you are ONLY allowed to view websites from your internet service provider's backbone.

For instance, when I dialed up and accessed the Internet from the monthly dial-up service of BUYERSONLINE.COM with a machine having the "page not found" errors, I was not able to view any web pages at all...; but wait... EXCEPT... I COULD view web pages..., but... ONLY from my backbone provider!!

For example, I was currently working on a computer having these same internet problems again. It would connect thru from the dial-up internet service but not to any website. Email would work and maybe instant messengers would work (not tested). Indeed, the computer was verified to have the error of "WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm" and the text on the screen "Page not found".

While connected to the ISP, I entered any website I wanted like Google.com or Yahoo.com and the same thing happened. And if I entered Buyersonline.com, the same thing happened, but if I entered the website of their backbone provider of blahblahblah.com (not given due to security reasons), THE INTERNET WORKED!!

Richard Jones
DiscernerElectronics.com

LAN MAN

06/05/03
(NOTE: This fix is for SA's only.)

This will not benefit those running Windows 98/ME/XP.

Most of these posts have been from users past experience followed by trial and error. I have
not had this problem on a personal pc using dial up to an ISP but I suspect spyware is to blame for everyone's problem.

I'm a System Administrator that has had this problem on many of our workstations and everyone of them users were unknowingly downloading spy-ware or commonware. For any
SA's having this problem on a Windows NT/2K platform.

The solution is quite simple so dont waste your time reloading I.E., Proxy Server or your IIS.

Steps:
Right click on network neighborhood
click in TCP/IP and verify all your
settings match the server's (DNS/WINS) tabs.

example: primary dns 208.34.67.44

secondary dns 208.34.67.44

complete each tab with the domain name suffix

and fill in your primary & secondary WINS

after verifying all settings do in fact match
(minus DHCP which shouldnt change)

close TCP/IP properties and restart machine.

BAM!!! your users will now be able to surf the net again.

Changing your Proxy settings settings or bypassing the proxy all together does not work!!!

There are a number of different things I have tried that worked temp like re-joining the domain but this one is the Mother fix.

Respectfully,
LAN MAN administrator

Kathy B
kbartolott@stargate.net
06/19/03
Can't view my homepage
I am using Windows 98 (SE I think) as my operating system. I use Internet Explorer 5.50.452 something or other most of the time and have P0G0 set as my homepage. Up until yesterday, I have not had any problems. However, when I booted up and logged on (Use dial up network with a 56K modem) my home page would not load and instead, I got a "page can not be displayed" message. I tried several times ...I updated my Java some time ago and I was thinking that maybe Netscape would work but it doesn't work through Netscape either. I turned my PC on this morning thinking perhaps it was a problem with the site and still, the same thing happened. I tried several times and was finally able to read the message displayed for a second on the bottom of the IE page. the error message was http://C\WINDOWS\SYSTEMS\SHDOCLC.DLL/dnserror.htm I looked in my network and can not find my proxy settings in case the problem is with my ISP. I have not added anything to this system, no new downloads for quite sometime. (no problems since the Jave correction)Do you have any suggestions? I hate the thought of crashing my PC and starting all over again. Is there a quick, EASY ,and easy to understand way to fix this problem?
Kathy B

06/19/03
One more thing..I can view any other websites I want to visit. Is this problem going to get worse? I read something about possibly being caused by a virus. I have had a virus which my virus scan caught sent to me 3 times in the last week. I quarantined it and deleted it completely from my pc...I don't remember exactly it was called something like bgbear. Since I handled it this way, and I did a virus scan on my PC and nothing showed, how likely is it that my pc has been infected...also, everytime I use e mail, my Virus scan scans it coming in or going out...and it showed nothing.
Abnormal

06/19/03
Something to try, spyware can do alot of things.

Spyware removal programs,
Ad-Aware

http://www.lavasoftusa.com/support/download/

And my favorite, Spybot Search & Destroy

http://tomcoyote.org/SPYBOT/

And a free online virus scan,

http://housecall.trendmicro.com/

Karsten Roth
rothkarsten@hotmail.com
06/23/03
Hi,

I'had the same problem on my computer at work after playing around and installing / removing couple of programs. It's runnig under NT, but LanMan's fix didn't do a thing (sorry, tried before). So spend the Friday up to 0:30 in the office, to no result. Found an interresting post in another forum today, concerning an incomplete Service Pack installation.

In my case running an SP 6 Update (of NT) again did the trick (removed IE6 and reinstalled it last week, is SP1). Hope this is useful to someone out there.

Best wishes from Hamburg

Larry J.

07/01/03
SHDOCLC.DLL/dnserror.htm
to solve the problem
WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm
the solution is
For Win98, WinMe
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html works briliantly
thanks to hrozena and the bu folks
Gary

07/01/03
Thanks for Morace. The program worked great for me.
kerry & buddy
streetrod@bluemarlbe.net
07/18/03
we cant even check out yahoo emails or any other important site we try to view not only one pops up but like 20 to30 of them ..we want this taken care of A.S.A.P

THANK YOU VERY MUCH

KERRY & BUDDY

P.S OUR OTHER EMAIL ADDYID KBLBWP5@YAHOO.COM

PLEASE GET THIS OFF OUR COMPUTER WE HAVE A BUSSINESS TO RUN AND ISNT ABLE TO DOP SO BECAUSE OF THE DNS ERROR OR THE PASGE CANT BE VIEW AT THIS TIM WE HAVE TRIED TO REFRESH THE PAGE AND NO GO THERE EITHER PLEASE HELP US GET THIS OFF OUT COMPUTER THANK YOU FOR YOU TIME AND WE HOPE YOU TAKE THE TIME TO FIX THIS PROBLEM WE DOT WANT IT !

Morace
Morace_atkins@hotmail.com
07/18/03
Need more details, what operating system are you running?

What keeps popping up 20 to 30 times? adverts or web pages?

If adverts try downloading ADAWARE or SPYBOT, you can find both of them free.

Then go to either:
For WinXP
http://members.shaw.ca/techcd/WinsockXPFix.exe

For Win98, WinMe
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html

download and run the program to fix the DNS cant connect error.
If this is not what you meant, let me know..
Hope it helps.

JayT

07/18/03
There is a simple tool to fix this problem, and also a very comprehensive (and easy to follow) page of instructions at:

http://www.cexx.org/lspfix.htm

johns

08/02/03
AHH damn aol. Why can't i go onto kazaa with aol as my isp. Also, when i open internet explorer, it says that the page cannot be displayed. Also, all my other applications say i dont have a internet connection. Why is that?
Someone please help me.
kurt

08/31/03
uninstaled wwwhoosh lost access to internet.res//C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm
mojo

09/03/03
installed Spybotsearch and destroy .. think I deleted my excite with the ad removal/spyware .. now cant get into ANY excite website ...have uninstalled and wont let me install ANYTHING do do with excite !!! Help !!!(the excite web page just doesnt load...no error messages)
mojo

09/03/03
oh .. forgot to say .. un installed spybot so cant do a 'recovery' .. duh !
Frookey

09/12/03
Thank you Morace.. winsoc2fix worked for Win98SE
The headline says it all. I was going crazy with the dns error and hunted all over the web (including some of the high-and-mighty forums, which did not help at all)for several days. And here I got the answer on a newbie forum.
Keep up the good work.
Alyssa

09/17/03
Thanks you guys for suggesting the use of Winsock! Its worked for my laptop that runs WindowsMe. I was going crazy trying to figure out why I was getting the message 'windows\system\shdoclc.dll\dnserror' when I opened up IExplorer.

But the Winsock program worked perfectly. thanx

http://www.bu.edu/pcsc/internetaccess/winsock2fix.html (It worked for me!!)

Samari

09/19/03
I'm having a problem of not getting internet access. I get the following \shdoclc.dll/dnserror.htm#http://www.searchassistant.net. Anyone go any suggestions?
anne
annepeskoe@aol.com
09/24/03
Can't view web pages-what do I do?
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

--

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is spelled correctly.

To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
If your Network Administrator has enabled it, Microsoft Windows can examine your network and automatically discover network connection settings.
If you would like Windows to try and discover them,
click Detect Network Settings
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.

SusiQusi
krazeekarma@hotmail.com
10/09/03
Hey guys I've had the same problem the last 2 weeks. I cannot open google, altavista and yahoo search engines. I recently uninstalled some games, am wondering if the stories I have heard about some game sites are true. That they have hidden file in games if uninstalled corrupt the shdoclc.dll file. Am going to try the http://www.bu.edu/pcsc/internetaccess/winsock2fix.html and I will get back to you fingers crossed :-)
SusiQusi
krazeekarma@hotmail.com
10/09/03
Forgot to tell you I have tried system restore and also to download new shdoclc.dll file, but every time I go to rename the old so I can replace the new it keeps telling me thet it cannot happen as the file is being used by windows, the same when I try to delete...will keep you posted :-)
giovanni
giovanni.massarelli@sympaticop.ca
10/09/03
Hi

When I try access to a site (doesn't matter which site, also a another
computer on the same network with http service) IE always put
res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm.

SusiQusi

10/09/03
Nope didnt work :( and the error message I keep getting is the same as giovanni..help its driving me batty I wanna throw the machine right out the window :(
Morace

10/10/03
Hey SusiQusi need some more information from you.

What operating system are you running ?

Can you access any web pages, or do they all have the same error ?

Do you have microsoft messenger, can u connect with this ?

Let us know, then hopefully we can work something out for you..

Morace

10/10/03
SusiQusi, Just to be thorough,

What internet explorer version are u using ?

Are u using, or have you had AOL installed ?

But dont despair, were all on this page because of similar problems, so your not alone.. and we'll do what we can to help..
let us know..

Snowman

10/10/03
SusieQ:
If you can't open any of the popular search engines you may be infected with the QHosts trojan. Read about it and get removal tool at :

http://securityresponse.symantec.com/avcenter/venc/data/trojan.qhosts.html

snowman

10/10/03
SusieQ:
Done some more reading, quite sure your problem is the Qhost trojan. Microsoft security flaw. It was sufficient just to view a malicious web page.
more info at Mcaffee site. Blocks access to about 50 search engines including AOL
Look in C:\WINDOWS\HELP
If you have a Hosts file in that particular location you're infected.
One search site you may be able to get to is
www.google.lt That's small L
SusiQusi
krazeekarma@hotmail.com
10/10/03
OK lets do this one by one:

Morace: ME second edition
No I can accesss some search engines,just not google (which is set at homepage), altavista and yahoo (yahoo will come up but when I do a search I get the error message. Yes I have MSN messenger and am still connecting. IE version 6. No used to have AOL but my computer was reformatted back in February.

Snowman: Ok heading to the site now to download and check my system. Did a search I have 3 hosts files in help and one LMhosts. Going to do the search now.

Will be cabk soon to let you guys know.

thanks heaps :-)

SusiQusi
krazeekarma@hotmail.com
10/10/03
Only one of those files is in Help just a host one but its 5kb..bbs
SusiQusi
krazeekarma@hotmail.com
10/10/03
No luck guys I did the search 3 times I dont have Qghost trojan :( sigh back to the drawing board thanks for trying..
snowman

10/10/03
SusieQ:
Sorry Susie.
If it's not against the rules here.
This a link to a security forum:
http://www.dslreports.com/forum/security,1
They are a nice group of paranoids. If it's virus or malware related they have far more knowledge than I. Not if it's something else.
Please post your problem there.

Sorry Mods, but I have to punt.

SusiQusi
krazeekarma@hotmail.com
10/10/03
Yahoo I got it..did a few searches and found a proggie called..http://www.lurkhere.com/~nicefiles/ and downloaded Hijack this..read the instructions on http://hjt.wizardsofwebsites.com/.. and found over 101 Hijacked search engines that I fixed and yipee I gots my search engines back..thanks guys I will keep checking back..some others might wanna try it..
snowman

10/10/03
SusieQ:
You should not have ANY host file in help.
It does not belong in that directory.
Something is amiss.
snowman

10/10/03
Congrats
We posted at the same time.
Glad you solved the problem.
SusiQusi
krazeekarma@hotmail.com
10/10/03
Many thanks to you guys who tirelessly tried to help me.. :-) xx
Pedro
pvrbelgium@hotmail.com
10/19/03
THANK YOU MORACE !!

I had the same problem in my Internet Explorer. I couldn't open any page. Even Messenger wasn't working. I received an error-code : shdoclc.dll/dnserror.htm .
I was thinking : no problem: and I setup another browser NETSCAPE and even my netscape didn't work. I've searched more then 10 hours on another PC at internet to find a solution, untill I've find your message, how you can fix it. And THANK YOU It worked immediately.

For Win98, WinMe
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html

A thankfull man, out of Belgium, living in the Netherlands, called PEDRO.

Surfy

11/02/03
I have recently posted a thread called "res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm." This error has caused me not to view some websites, not all. I had kazaa on here but deleted. I went through delete kazaa spyware and should be all gone. I am not sure y i am still get these errors. I have tried pretty much everything to disable this error. If some1 would please help me it would be greatly appreciated. Also, i dont get the error by it showing up. First, I got to detect network settings. Second, it says cannot find server. Then i go to the bottom where it has the "e" sign. Than i dont click on it just yet. It says Javascript:donotdetect. When i double click on it it says.. Line-16, Char-9,error-premission denied,Code-0. THen it says Url: res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm. Im thinking its a redirect or something. If some1 knows how to fix this it would be greatly aprreciated. If you have aol instant messenger, mine is Yohotdog. Thank you!
Surfy

11/02/03
I have windows XP, 2800+2.08ghz (amd), 512mb, 120gb Nvididia Geforce MX
Surfy

11/03/03
Please Help!
mirse

11/04/03
Surfy, have you checked out google for help with your SHDOCLC.DLL problem, both web and groups in google?

Have you checked your Internet Explorer settings to see if they are set to medium security, and the settings are like you want them? mirse@aol.com

Surfy

11/04/03
Yes, I guratantee you there is nothing wrong with my settings.
Surfy

11/04/03
Did u read above? I cant view google.com nor some other search engines.
mirse

11/04/03
You say you can't read google. Can you use another computer, a friend's or one at the library?

Maybe you can call a friend to print you out some stuff from google that you can read and apply to your computer. mirse@aol.com

mirse

11/04/03
Surfy, I found his through google. Maybe you can find something to help you. mirse@aol.com

"How to Configure Internet Explorer to Work with AOL as Your ISP

All of a sudden I can't launch I.E. 6 to connect to the internet UNLESS I have first connected with AOL. If AOL isn't launched and I try to do IE6 I get this:
C:windows\system\shdoclc.dll/dnserror.htm If you have AOL or had it then try this fix.
http://support.microsoft.com/?kbid=165474 (i. e. 4, 5. W95/98 May 12, 2003)

From: ** in a previous post.
I have a workstation running Win98. The IP address is correct. Netstat results are fine. Tracert to DSB server is fine. When I type in any url I receive "The Page Cannot be Displayed". The error at the top reads:
"RES://C:/windows/system/shdoclc.dll/dnserror.htm#http://www.google.com

Solution: I finally find that my problem come from a bad deinstallation of new domain (a spyware come with Kazaa). I downloaded the uninstall program that came from their web site and then I can access to the internet back.
It was New Net a parasite. http://www.new.net/support/uninstall4_80.exe. Yours may be different.
Kazaa and all it's parasites
New dot Net, NewNet

Surfy

11/04/03
I tried both, none worked =(
mirse

11/05/03
Surfy, what is your ISP? What version of Internet explorer are you using? What Windows are you using? We have WinXP, but before that, we had Win98 for several years?

The microsoft site did not help you?

Could you give us examples of some of the sites that you CANNOT visit?

Is there any search engine that you can visit, if you can't visit google? mirse@aol.com

mirse

11/05/03
surfy, can you get to "www.annoyances.org"? If you can, do a search of shdoclc or similiar topic.

Do you have a firewall?

Did you run a spyware program like Adware? mirse@aol.com

mirse

11/05/03
What does shdoclc stand for? I ran across this explanation about "shdoclc" while doing research on google.

I thought some posters might be interested in reading it. mirse@aol.com
**
WinTasks DLL Library

shdoclc - shdoclc.dll - DLL Information

DLL File: shdoclc or shdoclc.dll

DLL Name: Shell Doc Object and Control Library

Description: Used by Windows applications to add web, file, network and document browsing capabilities
System DLL: Yes

Common Errors: File Not Found, Missing File, Exception Errors

Surfy

11/05/03
I cant get into some websites..some for example..google.com yahoo.com, most search engines..SOme websites.. Im using windows Xp i already went to annyoyance.com didn't help..I ran adware..Nothing there...ALso ran spybot..=/
mirse

11/05/03
We have WinXP Professional. We have had it for about 6 months, and it is running pretty good.

We also have AOL 8.0. We have had AOL since 5.0, and it has worked pretty good for us over the years.

A few months ago we got Cox cable, and that is working pretty good. Sometimes we use Internet Explorer directly, sometimes we connect to the internet with AOL 8.0.

We sometimes use AOL 8.0 dial-up on our other, old computer when a lot of family members want to use our main computer with the cable hookup.

The AOL 8.0 dial-up works pretty good, too.

Reinstalling WinXP: Have you thought about formatting and reinstalling WinXP?
When we first got WinXP Pro, we had to install it a few times before it worked properly.

Can you use a friend's or neighbor's computer to try to search google for the shdolc problem?

Double check your "advanced" settings in "Internet Options". For instance, do you have Java Script checked correctly?

We are using AOL 8.O. What is your ISP? mirse@aol.cm

Surfy

11/05/03
Im using internet Explorer
mirse

11/05/03
Are you using dial up? If you are, what company is it? mirse@aol.com
Surfy

11/05/03
No, im using comcast cable.
mirse

11/06/03
So you have cable like we do. We have Cox cable. We often use just Internet Explorer, but sometimes we use AOL 8.0 through our cable.

What cable modem do you have? We bought a Motorola Surfboard. Is you modem alright?

You say you can connect to some web sites, but not others.

Suggestion: Go into Internet Explorer and double check your settings in "Advanced" at the top of the screen.

Pay special attention to the "Browsing" and "Security" sections. Your security settings might be wrong in "Advanced."

Try the Default settings for the Advanced category.

Do you have Java listed in the "Advanced" category? mirse@aol.com

Sufy

11/06/03
In advanced, they are on default and i have cable modem surfboard with a linksys router.
mirse

11/06/03
Router: Can you disconnect the router? As an experiment, have you tried to connect your computer to the cable modem and the internet directly without going through the router?

How many computers do you have hooked up to the router?

Default in "Advanced": Since you have it on default, maybe you should try a custom setting, that is, go to each item in "advanced" and enable everything that you can, such as the Active X items. That is, make sure all the Active X items are open/enabled.

Again, you might consider trying to format and re-install WinXP.

What are the brand and specs of you computer? For instance, we use a Compaq Presario 5245 that we bought new a few years ago: AMD-K6-2, 400 MHz, 10GB harddrive.
It originally came with Win98, 96MB of memory.

We have since upgraded to WinXP, 256 memory, and 80 GB Western Digital hardrive.

We connect to Cox Cable through an onboard NIC that came with the computer, and a Motorola Surfboard cable modem.

Some family members like to connect to the internet through Cox cable using Internet Explorer,while others like to use AOL 8.0. mirse@aol.com

Surfy

11/06/03
My specs of comp is amd 2800+2.08ghz, 120gb, 512mb, and geforce4 MX i am hooked up to two computers.
mirse

11/07/03
Hooked up to two computers? Are both computers the same?

If it were me, I would try this experiment: I would just hook up one computer directly to the cable modem until I was able to connect at least one computer to all web pages.

Again, I would double check every item in Internet Options, especially in the "Advanced" category. I would set the items manually instead of using "default".

As a test, under the category "Advanced", I would check or uncheck items in such places like "Security" to give web sites easy access to your computer.

For instance, under "Browsing" in "Advanced", I would check/uncheck items in order to allow as many web pages as possible access to your computer without first having to provide some type of certification.

I would check/uncheck the Active X items in "Advanced" to allow as many web pages as possible access to your computer.

Do you have Java and JavaScript enabled?

Again, you might consider formatting and re-insalling WinXP as a last resort. mirse@aol.com

Surfy

11/07/03
yes i do.

are there any programs to fix or how to..thats wat i mainly want to know.

Surfy

11/07/03
I just found something out..Could it be that my javascript aint working right? When i go above the detect settings it says Javascript:donotdetect. This only on the pages i cant view. IS it possible this could be it?
mirse

11/08/03
Honestly, I don't know if the problem has to do ith your Java settings or not.

But it would not hurt to double-check your Java settings, such as in "Security" and in "Advanced."

For instance, in "Advanced",I have "Microsoft VM" listed. I have check marks next to two of the three items listed.

In "Security", I have "Microsoft VM". I have it set to "Medium Safety".

Again, if it were me, I would connect only one computer to the modem and Comcast cable, and I would not connect the second computer until the first one could access web sites correctly.

NOTE: Cookies Problem: I just read in a computer magazine that some search engines like google use cookies.
Maybe your Internet Explorer settings somehow are blocking cookies from sites like google and other sites, and that is why you cannot access some sites. mirse@aol.com

mirse

11/08/03
In "Internet Options", there is a tab "Privacy". What is your setting? Mine is set to "Medium". mirse@aol.com
Surfy

11/08/03
mine is medium also.
mirse

11/08/03
1. Active X settings in Security: Are yours enabled?

2. You said you have two computers hooked up to the Internet by way of a router.
As an experiment, have you tried to disconnect one of the computers from the internet, that is, have you tried an experiment where you connect only one computer directly to the cable modem? Don't use USB during this experiment.

3. If one computer still has problems connecting to some web pages, then try the other computer by itself to see what happens.

4. Have you tried to uninstall Internet Explorer and then re-installing it? What version of Internet Explorer do you have? mirse@aol.com

Surfy

11/09/03
I have internet explorer 6
mirse

11/10/03
Surfy, I see in another thread that you fixed your error. How did you fix it? mirse@aol.com
Surfy

11/10/03
Lol, something i should done long ago... Do a recovery on my system. ALl i did was click the icon that says Hp recovery and bam.. it was back to normal
mirse

11/10/03
Many of us don't have Hewlett Packard computers. So could you please go into a little more detail on how this HP Recovery works on your computer.

For instance, where is the icon? Is it in the Control Panel in WinXP, or is it somewhere else? What exactly does the HP Recovery do?

Is there any chance that people with other brand computers can learn from your experience, or must a person have an HP computer to do what you did? Thanks. mirse@aol.com

Surfy

11/10/03
What a system recovery does is it recovers your computer to the point when u bought your computer. When you do a recovery, it does not delete any of your files. Though, if you play any games such as wc3, cs, or any buisness programs that may use cdkeys, you will have to type your cd keys in again. I am not sure if any other computers have it. I have windows XP, so what i did was i went to start then i went to was PC Recovery tools. Then it says HP PC system recovery. If you can not find this exact file, you may try to search for something or type "system recovery" well good luck! I hope this helps. =)
Surfy

11/16/03
i win ;D
Hybidder

11/17/03
I have Windows XP Pro installed on 2 computers and they are networked. Just recently I upgraded my version of AOL to 8plus on the host computer. Now when I try to connect with my client I get RES://C:/windows/system/shdoclc.dll/dnserror.htmAny suggestions? Host works fine.
mirse

11/18/03
Hybidder:
1. Are you using dial-up or cable?

2. Second computer: As an experiment, can you connect the second computer to AOL by itself to see if it works?
We also have WinXP Pro. We have Cox cable with AOL 8.0.

3. Have you been to google, both web and groups, and typed in something like "shdoclc problem" to see if you can find some help? I think that shdoclc refers to a problem with Internet Explorer.

4. Did you say that there is no problem with host computer, but only a problem with the second computer?

5. Are your Internet Explorer settings the same in BOTH computers?

6. If you have AOL, are your WWW settings in preferences the same in both computers? mirse@aol.com

Hybidder
hybidder_2000@hotmail.com
11/18/03
1. Dial up
2. I'll try this "good idea"
3. Yes, So far no luck.
4. Yes the host computer works fine.
5. Yes, The settings are the same
6. Yes, although since the aol software is loaded on that computer It controls the security settings.
mirse

11/21/03
I know very littel about networking--when I need information on networking, I ask our young nephew who networks computers for a small local company-- but don't you have to have AOL installed on both computers, not just one?

As I understand your message above, it seems that you have AOL installed on only one computer, the host computer.

What AOL version do you have? We have 8.0. We use it through Cox Cable. mirse@aol.com

carmen
angel_0242001@yahoo.ca
11/22/03
I used a adware remover thing and removed most of the files they said were dangerouse and now i can not use my main address bar to search at all i get the darn this page cannot be displayed page also it says at the bottom when i try javascript donotdetect,but my java is all enabled i use the me windows.
buythebytecomputers

11/25/03
WinsockXP fix is amazing fixed the problem with no problem at all who ever made this little prog is a genius
CjV
cvela@rrohio.com
11/29/03
Getting same error as everyone else. It prefixes all mu URL with schoclc.dll\dnserror...
Never used AOL, just happened to delete all AOL software and upgrade to SP1 of windows xp professional, and now i'm stuck - can anyone help on this one?
CjV
cvela@rrohio.com
11/29/03
It would seem to me that there must be a simple file that needs cleared or deleted that will resolve this type of problem. Just looking to keep it simple.
Goldilox

11/30/03
THANKS Morace! I too could not pull up the internet. It would say The page cannot be displayed, cannot find server or Dns error- Internet Explorer. I KNEW this was due to Imesh. Last night I closed out of Imesh and it changed my home page to Network Essentials, and then spammed me with porn advertisements. After that it opened both of my computer drives, the re-writable drive and the dvd drive. The DVD drive flung the door right open, and then on the screen it said ha,ha, that's what you get for being naughty. I WARN any of you, get Imesh off of your computers before you encounter some real problems. So after racking our brains we came across this site and Morace's solution to use The Windows 98 Winsock2Fix. I went ahead and used it and everything was back to normal within 5 minutes. THANK YOU again Morace for the suggestion, and thank you to the creator of the program.
P.S. Kazaa is another culprit that messed up our other computer that was only a few months old. After uninstalling Kazaa, no more problems with that computer.
DAVE

12/03/03
I wonder if anyone could help me. Every time I restart my computer, my homepage (the start-up page that comes up when I click Internet Explorer) changes to this other page that I didn't specify.

I go into properties and change it back to my desired homepage, but next time I start up the computer, it reverts to the old one.

Teri

12/07/03
Sounds like you have a browser Hijacker. Click start, click run, type in ipconfig / flushdns and this will flush the dns cache. Clear temp files and cookies. This may or may not resolve this problem.
Go Girl

12/23/03
A few people have suggested and used the The Windows 98 Winsock2Fix but how did they download it to their computer if they couldn't pull up the internet? I went to the website via my computer at work and it said to download the program straight to my desktop - but my computer at home has the DNS error and cannot pull up any internet pages.
Phil

12/24/03
I recently destroyed a bot for a website I really like, with Spybot. Now I can't access this server no matter what I try. Is there any way to recover from this?
Judy
bugles6@aol.com
01/05/04
I am having the same problem since the week before Christmas. My Norton is also disabled and didn't pick anything up. If anyone figures this one out, let me know. Our son has a separate computer and his internet connections are fine, so I know it's not an AOL problem.
Please e-mail me a solution. I can e-mail, I just can't access any web pages. Thanks.
Patrick

02/03/04
e-anthology scanner
someone did download e-anthology in the family computer, since then I have removed whatever I found everywhere that I could imagine going but there is a scanner working in the back that I cannot find.
Any suggestion?
I am ready to reformat and reload window from scrap.
Please, help,

Patrick

Mark

02/03/04
Patrick, your post in the wrong thread, and is lost out here. Look at the home page carefully ; scroll down and you'll find two threads addressing eanthology problems. Don't format your machine just yet... It can be removed !
DanB
Dnbrtlsn@aol.com
02/23/04
Hey,
I can't open some webpages and when I mouseover browser settings I see
Javascript Donotdetect ( )
How the heck do I enable Javascript detection?
I'm running XP on AOL on dailup
dawn
tia.s@virgin.net
03/04/04
i cant view my emails
please help i am unable to read my emails the computer keeps telling me that there is a system error

OS: winXP


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